Quotations
Famous Quotations
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David P. Norton Quotes
«Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.»
«Companies should decide what processes and competencies they must excel at and specify measures for each»
Author: David P. Norton
| Keywords:
companies, competencies, competency, excel, excel at, measures, processes, specified, specify, specifying