‘The increasing application of Scientific Management principles of work organisations to services is, despite its limitations, inevitable and irreversible’. Discuss.

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…budget sector. Word count: 1,578 Bibliography Hales, C. (1994) Managing Through Organisation, Routledge, London. Peters, T. & Waterman, R., In Search of excellence, Harper & Row, New York. Ritzer, G. (1993) The MacDonaldization of Society. Targett, D. (1995) 'Management Science in service industries', in Schmenner, R.W. (ed.) Service Operations Management, Prentice Hall, New Jersey. Taylor, F.W. (1984) 'Scientific Management', in Pugh, D. Organisation Theory, Penguin, Harmondsworth. Thompson, P. & McHugh, D. (1990) Work Organisations: A critical introduction, Manmillan, London.