Verizon Communications INC.

Learning from the case This case describes the benefits of the scorecard and the challenges of measurement and implementation. This case reflects on: - How to implement a Balanced Scorecard - How to measure and improve the effectiveness of support functions - How to link non-financial measures to financial measures of support functions when financial benefits are difficult to quantify. Verizon Communications Inc. was one of the first companies to implement a Human Resources Balanced …

…conditions. Bringing operational managers in the core team In order to counter the ills of too much HR control on the whole process, operational managers and functional heads of other departments should be made part of the core team, who could monitor the whole process objectively. Training & Development To make the employees of the organisation comfortable with this new approach, proper training should be imparted to them. Characteristics of an ideal balanced scorecard