The mystery customer project.

This coursework is based on a research which will be performed and it will measure the degree and class of servicing that the personnel and the management are willing to do and what is actually doing. This will be done for a specific hotel and what I and my colleague have chosen is Festa Panorama in Nessebar. The way in which the research is done, is by visiting the hotel as a mystery guests. The …

…Tab/>http://questa.com o<Tab/>http://nessebar.bg o<Tab/>http://hollidays.bg o<Tab/>http://iberostar.com/bulgaria.htm o<Tab/>http://catereer.com o<Tab/>http://onlinelibrary.com o<Tab/>http://tourismconcern.org.uk/education o<Tab/>http://members.lycos.co.uk