Quality with GE

What does "quality" mean for a global manufacturer such as GE? How do businesses work? What is the role of the quality profession in business? These questions have probably challenged many of us in different ways throughout our working lives. Unlike most other professions, those of us with 'quality' in our job titles have changed direction and scope many different times. In the second part of his article, David Straker describes a simple model of …

…predictable business processes that deliver world-class levels of quality. This is what Six Sigma strives to produce. GE success with Six Sigma has exceeded our most optimistic predictions. Across the company, GE associates embrace Six Sigma's customer-focused, data-driven philosophy and apply it to everything we do. We are building on these successes by sharing best practices across all of our businesses, putting the full power of GE behind our quest for better, faster customer solutions.