Manzana Insurance (Case Analysis Report)

The Case Brief: Manzana Insurance is the second largest Insurance Company in the Property Insurance space in California. The case relates to one particular branch, the Fruitvale branch, which has been losing market share to its competitor Golden Gate. This branch deals with the commercial property insurance and has three underwriter teams that cater to 3 geographic territories. On an average, the Fruitvale branch receives around 39 requests per day (22 requests for new insurance and 17 renewals). The …

…and the 6 teams together would be able to handle the daily demand of 39 requests. If 3 Underwriting teams are added, the bottleneck would then shift to Distribution. No of Distribution clerks needed: No of requests that can be processed per hour = 0.781 by one person. To process the balance 15.553 requests, we need 15.553/ 0.781 = 19.91 man-hours. As each Distribution clerk works for 7.5 hours each day, we need to add at least 2 (19.91/ 7.5= 2.65) Distribution Clerks to handle the daily demand of 39 requests.