Building Quality Organizations ASSIGNMENT 3

The Port of Kolkata is the only riverine Major Port in India with two Dock Systems, one at Kolkata and the other at Haldia. Sophisticated Port facilities for handling diverse cargo like break bulk, bulk, containers, etc. are available with extensive storage facility. The Port has a customer friendly approach and plays a vital role in the promotion of international trade of the country. It also has the opportunity of developing into a hub for …

…allow Kolkata Ports to examine how they systemically perform tasks, to develop and implement new insights, and transmit new knowledge throughout the Kolkata Port. At the end all would like to say is that the journey of this quality improvement was certainly not an easy one, the main hurdle faced was that of motivating the workforce the main reason being that they were used to work in a sluggish way (as most government employees do).