AT&T's use of Total Quality Management

AT&T's use of Total Quality Management The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic …

…com/cm/att_micro/att_micro1.html] Byrnes, and Adele Ambrose. "AT&T wins Baldrige Award and Deming Prize in quality coup " [http://www.att.com/press/1094/941018.chb.html] Gualt, and Betsy Harrod. "Power Systems is first U.S. manufacturer to win Deming Prize". [http://www.att.com/press/1094/941018.meb.html] Dean, Edwin. "Total Quality Management". [http://akao.larc.nasa.gov/dfc/tqm.html] An Analysis of TQM at AT&T's Power Systems/Lucent Technologies