Total Quality Management TQM stands for Total Quality Management, which is “a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams”. (Joseph R. Jablonski Implementing TQM) The origin of TQM was derived during the 1980's by Dr. W. Edwards Deming and Dr. Joseph Juran. Both developed TQM in Japan to revitalize their crumbling economy at the time prior to …showed first 75 words of 2157 total…

…showed last 75 words of 2157 total…as well. Sir Winston Churchill once said, “there is nothing wrong with change if it's in the right direction to improve is to change, so to be perfect is to have changed often”. Bibliography Jablonski, Joseph. Implementing TQM. United States: Pfeiffer, 1992. Bank, John. The Essence of Total Quality Management. UK: Prentice Hall Int., 1992. Oakland, John. Total Quality Management. United States: Nichols Publishing Co, 1989. Covey, Steven. The Seven Habits of Highly Effective People. US: Prentice Hall, 1995