Missile Defense Agency; Needs Assessment for Quality Improvement

Missile Defense Agency; Needs Assessment for Quality Improvement Paper <Tab/>The Missile Defense Agency, (MDA) is a very large joint organization that employees members from all four branches of the military, government civilians and thousands of government contractors. There are several areas that I have noticed, in my two-year tour, that I would try to improve their quality management. One of the areas I work in is the international group, we …

…customers and suppliers at the top levels of management, the needs of our organization and articulate a process to improve the quality of our service. References Melnyk, S. A. & Fredendall, L. D., (2004). Total Quality Management: Framework, Measures, & Standards. McGraw-Hill Company, Retrieved October 5, 2004 from UoP eResoures https://mycampus.phoenix.edu/secure/resource /resource.asp Missile Defense Agency website, MDAlink. (2004). Retrieved October 25, 2004 from http://www.acq.osd.mil/mda/mdalink/html/mdalink.html