McDonaldization

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…cut off -- convenience at the expense of character. An overwhelming normlessness develops, along with a decrease in responsiveness among the people of our society that are involved. The system that seeks to mimic a machine becomes a machine, incapable of making exceptions or taking risks. McDonaldization is taking over our society. In the future, our wishes of fast, more efficient services will be fulfilled; but whom in the world will we ever talk too?