British Telecom(BT)Case Study

1.1 Managers as Motivators Managers and leaders (Lawler 1986) are responsible for maintaining the morale of workers. Successful leadership requires four elements. The need for vision and the ability to diagnose what needs changing and decide how they would like the future to be shaped. They have to be strategists so they are aware as to what steps must be taken and can plan progression towards the overall vision. An effective leader must also have determination through …

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